SERVICES
Marketing Policy (with in India)
(a) Marketing by company:
As a company policy Nucleonix Systems, markets or sells its products directly to all the major customers such as – National Research Labs, including all Department of Atomic Energy [DAE] Research Institutes such as BARC [Bhabha Atomic Research Center], IGCAR [Indira Gandhi Center for Atomic Research], CAT [Center for Advanced Technologies], VECC [Variable Energy Cyclotron Centre], TIFR [Tata Institute of Fundamental Research] etc , all Nuclear power corporation – power plants situated at different locations, public sector companies , corporate houses in private sector, Industries, Govt. dept., Defence, Ministry of Home Affairs, Universities etc. Dealers / Resellers are normally not authorized to quote to above customer unless, the company specifically authorizes them. All customers desirous to procure products from Nucleonix Systems can directly write to us.

(b) Marketing through dealers / distributers network:
Nucleonix Systems has the policy to offer products sales through dealers / distributer network. This is facilitated so that customers can contact, nearest dealer, at short notice & plan for procurements, if it is convenient for them. It is the responsibility of the dealers to ensure that there is no clash of quotation to the same college/ customer from the dealer, as well as from the manufacturing company. Dealers are authorized to quote to all Govt. / Private colleges (UG & PG), Cancer Hospitals, Institutions, industries which are not covered by the manufacturing company. Dealership terms & conditions: List of products sold through dealers, terms & conditions etc can be obtained from, Nucleonix Systems, Head, Business & Customer Support Division, by sending an email letter.

(c) Marketing Policy (Outside India)
As of now Nucleonix Systems has been marketing the products directly as well as through International dealers / distributors. International customers can directly contact us and send sales inquiries or contact international dealer in their country. For all exports from Nucleonix Systems to other countries, products & services are channelized through International Dealers / Distributors. Nucleonix Systems is in the process of appointing international marketing representatives, Interested firms / companies may write to Head, Business & Customer Support, or Managing Director. Customers desirous to obtain more commercial / technical information may send email request to customer support division, at info@nucleonix.com.
Equipment Repairs / Servicing Policy (With in India)
(a) During Warrantee
The following procedure is to be followed by the customers with in India for availing services/ repairing facility during warrantee period.
(b) After warrantee Services

Equipment Repairs / Servicing policy (For Exports)
Equipments, manufactured & exported are subjected to a well defined quality assurance (QA) plan & Factory acceptance tests (FAT). Nucleonix systems has the following policy to provide maintenance support to overseas customers either directly or through international dealers / distributors.
(a) During & after warranty :
Annual maintenance contract (AMC)
Annual maintenance contract (AMC) services :
For all sophisticated instruments & systems and also for installed monitors & networked systems in a nuclear facility or a Radiological lab or in a Medical cyclotron facility where no. of instruments are networked, it is advised that customer enters into an economical Annual maintenance contract with Nucleonix system. Detailed AMC proposal can be obtained from our customer support division (CSD), by giving required inputs.
Inputs required by our CSD to send you AMC proposal :
Advantage of entering into AMC :
Training on maintenance / servicing : (Both Indian & Foreign Customers)
Regarding training charges & duration of training please find out from our Customer Support Division executive by sending an e-mail.
Production Status
Dear valued customer we request you to enter your W.O (work order) No. assigned by Nucleonix Systems, against your P.O to know the supply schedule.
Repair & Calibration status
Dear valued customer we request you to enter your S.W.O (work order) No. assigned by Nucleonix Systems, against your work order to know the dispatch schedule.
Calibration
Nucleonix Systems offers radiation calibration services to its customers. Calibration services are provided for Nucleonix Systems manufactured products only, in general, as a company policy.
How to avail calibration services:
It is best advised that each of the Radiation monitors including Area monitors are calibrated once in a year. When you want to send your Radiation monitor / Area monitor / Contamination monitor for calibration to our works. You may send the equipment for calibration, by following the steps given below :
Calibration Standards Lab & Facility:
We have two calibration labs. i. Low Level Calibration Lab. ii. High Dose Rate Calibration lab.
Low Level Calibration Lab :
This has a Cs-137, 165 mci standard. “Gamma Survey Instruments Calibrator” from Amersham. This calibration service has NIST Traceability standard. Calibration of all portable radiation monitors, survey meters, contamination monitors, Area monitors etc., is carried out in this lab upto 1 R/hr max dose rates. Gamma Survey instruments calibrator has Cs-137 source 161.5 mCi as on 05 Aug 2002. It is basically a gamma survey instruments calibrator procured from AEA Technologies UK/USA. Has NIST traceability accuracy within +/_ 7%
High Dose Rate Calibration Lab :
This lab has a 8 Ci , Co-60 standard housed in a CRC-2 camera, operated remotely viewed through CCTV arrangement. High dose rate survey meters, High level Area monitors etc are calibrated in this lab. This CRC-2 camera is housed in a separate concrete building. All the radiation monitors manufactured by Nucleonix Systems are authentically calibrated at this facility, before they are shipped / dispatched. CRC-2 camera has Co-60 standard obtained from Bhabha Atomic Research Centre, Mumbai. It is a certified source.
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